We're here to help.
Real people, real replies. We don't route you through a bot before you reach a human. Email us and you'll hear back from someone on the team within one business day.
Pick your topic
Getting started
New to Chairside and not sure where to begin? Email us and we'll walk you through setup, help you configure your shop page, and make sure your first week goes smoothly.
support@haiwaytechnologies.comTechnical support
Something not working the way it should? Describe what you're seeing and we'll dig in. Include your shop name and the phone number on your account so we can find you fast.
support@haiwaytechnologies.comBilling & subscriptions
Questions about charges, tier changes, or cancellations? Our billing team can pull up your account and sort it out. We don't do hold music — expect a real reply.
support@haiwaytechnologies.comPartnerships & enterprise
Running a multi-location group, a barber school, or a platform that could integrate with Chairside? We'd love to talk.
hello@haiwaytechnologies.comReach us directly
General support
support@haiwaytechnologies.comFor account help, technical issues, and billing questions. We respond within one business day, usually faster.
Business & partnerships
hello@haiwaytechnologies.comFor enterprise inquiries, multi-location groups, integrations, and press. We're always open to a conversation.
Company
Haiway Technologies LLC
Houston, Texas, USA
Response times
Support tickets: within 1 business day
Billing issues: within 4 hours during business hours
Outages or critical bugs: within 2 hours