Accessibility Statement

Last updated: July 13, 2026

Chairside (operated by Haiway Technologies LLC) is used by shop owners, barbers, and their clients — including people who rely on assistive technology to book a haircut. We want that to work.

1. Our target standard

We're building Chairside toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard most commonly referenced by the ADA for websites and web applications. This is a statement of intent and ongoing effort, not a certification of full conformance.

2. Where we are today

Chairside has not yet completed a formal third-party accessibility audit. What we have done: the product uses semantic HTML and native form controls throughout the booking flow, maintains text-contrast-conscious color palettes across shop themes, and is designed mobile-first for the phone-in-hand booking experience most clients actually use. What we haven't yet verified: full keyboard-only navigation across every screen, screen-reader testing on the owner/barber dashboards, and formal contrast auditing on every custom shop theme (theme colors are partly owner-configurable, which is a real constraint we're working through).

3. Known limitations

• Custom shop branding colors are chosen by shop owners from a preset palette; we don't currently enforce a minimum contrast ratio on owner-selected themes.
• Some interactive elements (e.g. the onboarding wizard, calendar/time pickers) have not yet had dedicated screen-reader testing.
• PDF/CSV exports (earnings reports) are not screen-reader optimized.

4. If you hit a barrier

If you use assistive technology and run into something on Chairside that doesn't work — a booking flow you can't complete, a page that doesn't read correctly with a screen reader, anything — tell us. We treat these as bugs, not feature requests, and prioritize accordingly.

Email support@haiwaytechnologies.com with what you were trying to do, what happened, and what device / browser / assistive technology you were using. If it's easier to book by phone while we fix something, tell us that too — the shop can always add the appointment manually as a walk-in.

5. Ongoing commitment

Accessibility is an ongoing process, not a one-time fix. As Chairside grows past its initial pilot shops, we plan to run a proper WCAG 2.1 AA audit and fix what it finds, in priority order, rather than treating this page as the finish line.